- SUPPORT CENTER
- FMF FAQ
FINALMobile Forensics FAQ
We believe that FINALMobile Forensics acquires more data than other tools, while providing an in-depth analysis/reporting tool.
Email firstname.lastname@example.org or call us toll-free at (877) 612-2353 for a price quote.
Yes, you may be eligible for a discount based on the quantity of your order. Please contact us at email@example.com or call us toll-free at (877) 612-2353.
Maintenance includes: email support, telephone support, new plugins, minor revision updates, and discounts on major upgrades.
No, FINALMobile does not come with cables because we use standard USB cables and they are compatible with our competitor’s (non-proprietary) cable kits. If you need assistance finding a cable, please email firstname.lastname@example.org and we will gladly be able to help.
FINALMobile uses standard manufacturer’s USB drivers and we also provide links for most manufacturer’s drivers. You can also run finalDriverPackage, which includes some of the drivers for most of the vendors that we support.
Either email email@example.com, or call us toll-free at (877) 612-2353
FINALDATA maintains a database of customers and will notify users of updates via email. Updates are usually done at the beginning of each month. Contact us by email at firstname.lastname@example.org if you would like the link to our download page.
Yes, FINALDATA is partnering with training facilities to provide training programs. If you want an exclusive training session, contact us at email@example.com or call us toll-free at (877) 612-2353 to set up an appointment.
Yes, FINALMobile Forensics offers a free 30-day evaluation.
FINALMobile utilizes the MD5 HASH Algorithm.
Do not be fooled by competitor’s claims of number of models supported. Definitions of “support” vary by vendor. Mobile forensic experts know there is not one tool that “does it all”. We do not quote a specific number of phones, as the number is changing daily. FINALMobile was designed to target as many phones as possible by manufacturer, rather than by model. FINALMobile’s definition of support is targeting as much data as possible (beyond just contacts, call logs, etc.)
FINALMobile currently includes multiple plugins for: Alcatel, Apple, Audiovox, BlackBerry, Cal-Comp, Casio, HTC, Huawei, Kyocera, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, Sky, SonyEriccson, Vivo, Xiaomi, ZTE, etc.
Yes. FINALMobile Forensics typically updates the software every month. We aim to have a new patch update on the first Monday of every month.
Yes, FINALMobile Forensics supports some Android phones.
Yes, FINALMobile Forensics supports some iOS phones.
FINAMobile Forensics successfully tested: Alltel, AT&T, Bell, MetroPCS, Sprint, T-Mobile, Telus, US Celluar, Verizon, and many others that have not been mentioned.
Yes, even with a logical acquisition, FINALMobile can acquire deleted/hidden data in many phones.
Yes, FINALMobile can acquire most lock/pin codes. Furthermore, FINALMobile has the ability to acquire data even if the phone is locked for some devices.
Yes, FINALMobile can be installed on multiple computers through the use of a USB dongle.
FINALMobile generates reports in either Excel, PDF, or into a SQLite DB file.
Yes, FINALMobile Forensics is able to decode 7-bit encoded SMS messages.
Yes, FINALMobile presents an option to acquire external/secondary memory.
It depends on the type of phone it is and how much memory is within that phone.
Yes, FINALMobile supports multiple threads as well as analyzing multiple phones within a single workspace.
Yes, using the export function, external viewers/players can be utilized.
On many phones, FINALMobile is able to acquire a combination of deleted items: Contacts, Call Logs, Text Messages, MMS, Pictures, etc.